Check List for Order Management

This checklist is to designed to help new users make sure their account is fully set up to ensure a smooth order management process. 


  • To begin please ensure the order download function is enabled for your marketplaces. (Inventory-> Inventory synchronise-> you can enable the order download from here)
  • It is helpful to assign weights and dimensions for each of your products in your inventory. For information on how to bulk input weights and dimensions for your products please view our user guide below.

          Bulk import weights & dimensions

  • Please ensure your desired shipping couriers are set up and all of the information has been included, including your address. For more information on setting up your shipping couriers please view our user guides below.

         Shipping courier set up

  • Please ensure you have downloaded the QZ printer and this is running (if you want to print your labels from Selro)
  • Please make sure you have entered the IOSS data (if required) Please see the user guide below for more information on this subject. 

          IOSS user guide

  • Enter your import and export HS codes if requried. Please see the user guide below for more inforamtion on this.

         HS code user guide

  • Set up your shipping rules and processing folders (if required). Please see the user guide below for steps on how to set up your shipping rules. 

         Shipping rules user guide

  • Customise your pick & pack lists, or you can leave as default if you wish. (select your username in the top right hand corner-> select settings-> orders-> edit your pick & pack lists here) 
  • Set up and customise your customer invoices, the below user guide gives more details on this process.

         Invoice customisation user guide

  • You can also set up integrated labels per shipping courier if you wish the below user guide takes you through this process. 

         Integrated labels user guide

  • When generating your labels, to send confirmation of the tracking data to the channel and to update the order status to the marketplace you must select ‘confirm shipment.’ A good way to check that you have selected confirm shipment is to check under the fulfilment processing tab, once you have selected ‘confirmed shipment’ your order will appear under this section and you will be able to see the tracking data that has been submitted. 
  • When generating labels for Royal Mail our team will complete the integration process for you and enter the API details in your account, this can take between 2-5 days to complete.
  • For Royal Mail you can also generate your manigest from within Selro directly or using Intersoft. The below user guide takes you through this process.

         Generate your Royal Mail manfest


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