Tech Support

1. Order Management
2. Order Management

Please follow below steps to create order cancellation reason codes in addition to the reason codes provide by Selro. Please go to Settings -> Order Please click 'Manage Order Cancellation Reason ...

• Created October 07, 2023 12:07
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1. Sales Channels
2. Wayfair Integration

Please follow the below steps for Wayfair order fulfilment process with Selro.  Wayfair order management flow is slightly different to other sales channels as orders needs to be accepted  before cr...

• Edited September 28, 2023 12:30
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1. Shipping Integration
2. One World Express

To connect your One World Express Shipping account in Selro please follow the steps outlined below.  Please select shipping-> shipping courier set up-> Available Couriers -> select 'Set Up' One Wor...

• Edited September 19, 2023 10:25
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1. Sales Channels
2. eBay

For eBay orders the shipping address line two contains the order tracking code. It begins with 'eBay'  (e.g ebaymf2ggs). By default Selro does not remove this tracking code from the shipping addres...

• Edited September 12, 2023 14:08
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1. Shipping Integration
2. Royal Mail Click and Drop

Please follow the below steps to connect your Thermal Label printer into C&D in Selro for automated label printing.  Please go to Printer Set-up and intall the QZ printer software in your computer ...

• Edited September 11, 2023 05:54
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1. Sales Channels
2. Shopify

Please follow the below user guide to map  Shopify Item Locations into BIN locations created in Selro.  This is only required if you want to send only stocks assign to BIN locations that maps to Sh...

• Edited September 10, 2023 16:59
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1. Sales Channels
2. Wayfair Integration

To connect your Wayfair account in Selro please follow the steps outlined below.  Please click on your username in the top right hand corner of your Selro account-> select connections-> select mark...

• Edited July 31, 2023 07:36
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1. Inventory Management
2. Stock Management

Pseudo stock can be considered as virtual stock  or number of stock that you will allow for back orders.  Selro provides below two types of Pseudo stock for stock control. Static Pseudo Stock : Reg...

• Edited November 21, 2022 10:31
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1. Fulfilment Centres
2. Amazon FBA

To integrate your fulfilment centre in Selro please follow the steps outlined below.    Please select settings-> Fulfilment Centre -> Add Fulfilment Network     The following fulfilment centres ar...

• Edited November 19, 2022 08:37
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1. Common Error Messages
2. eBay

In order to update eBay variation qty from Selro, there should be a SKU/custom label for each variation in eBay.  It is very common to have no variation SKUs in your eBay variation listings as it i...

• Edited November 03, 2022 11:34
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