Customer Support

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Latest activity by Customer Support
  • Customer Support created an article,

    Missing Buyer Name and First Line of Address for Amazon Orders

    If you have experienced missing buyer name and the first line of address for your Amazon orders, this is due to GDPR regulations.  Please follow the below steps to get it rectified.    Please note ...

  • Customer Support created an article,

    How to Download Amazon Listing Report with Bullet Points

    The standard inventory report from Amazon does not contain the details of the bullet points and images.  For these details, you must use the 'category listing report' from the inventory report sect...

  • Customer Support created an article,

    Bulk Import New Stock File

    Please follow the below steps to bulk import new stock file and add the new stock levels into Selro inventory and update the stock levels into sales channels. Please note that the new stock file mu...

  • Customer Support created an article,

    Connect Royal Mail Click and Drop

    Please follow the below set-up to connect your Royal Mail Click and Drop account with Selro for label printing. Selro will send orders to Click and Drop and labels can be printed automatically usin...

  • Customer Support created an article,

    How to set shipping exclusions on eBay

    You can set shipping exclusions to specific states, territories, regions, or countries on eBay. To exclude certain shipping locations do the following: Sign in to your eBay account and click on My...

  • Customer Support created an article,

    Weegs Integration

    Selro supports direct integration with Weengs for shipping label creation . Please go to Shipping and add Weengs shipping integration and enter the API key.  

  • Customer Support created an article,

    Connecting Wish Seller Account with Selro

    Please follow below steps to connect the Wish with Selro 1) Login to your Wish seller account https://merchant.wish.com     2) Click Settings on the bottom left menu (Just above Logout Now). You m...

  • Customer Support created an article,

    Bonanza Integration for Larger Merchants

    If you are planning to list or download more than 2000 items into or from Bonanza, please follow the below steps. Please go to Bonanza API page https://api.bonanza.com/accounts/new and create a new...

  • Customer Support created an article,

    Error Codes - Quickbooks Accounting Integration

    Error: Business Validation Error: Multi Currency should be enabled to perform this operation Fix: Please enable the multi-currency setting in your Quickbooks. Please go to Settings and click Advanc...

  • Customer Support created an article,

    Error Codes - Listing to Channels

    eBay- please enter a primary category  Fix - please go to actions and edit click listings then edit next to the ebay channel scroll down and click the magnifying glass please choose your category a...