Customer Support

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Activity overview

Latest activity by Customer Support
  • Customer Support created an article,

    How can I check if my UPC/EAN code is valid?

    Sometimes you will get errors back from Amazon while listing about invalid UPC/EAN codes. if this happens, you can check the validity of the UPC/EAN code at this link: http://gepir.gs1.org/v32/xx/g...

  • Customer Support created an article,

    Connecting Shipstation into Selro

    Please follow the below steps to connect to your Shipstation account with Selro. Please go to 'Selling Channels'  and click 'Store Setup' Search for 'Custom Store' and add add a customer store Ple...

  • Customer Support created an article,

    How to connect Shopify with Selro

    Please follow the below steps to connect Shopify with Selro.   Please create a private app in Shopify by clicking 'Apps' link on bottom and click 'Private App' . To create a private app, please cl...

  • Customer Support created an article,

    How to book stock In

    You can book new stock in by going into Inventory -> Stock In section.  Please search the SKU or Barcode and book new stock values.    

  • Customer Support created an article,

    FAQ

    Does Selro support 14 Day FREE trial ? Yes.  You don't have to enter any payment details and can use the full featured (except listing limits) 14 day free trial before subscribing.  What marketplac...

  • Customer Support created an article,

    How to Bulk Update Listing Quantity for Channels

    Please follow the below steps to bulk update listing quantity for channels.  Please note that following channels are not supported for bulk quantity updates. EKM Powershop eCommerce Store NotOnThe...

  • Customer Support created an article,

    How to update custom label field in eBay in bulk

    The first step in updating your custom label field in eBay is to download an eBay file of your active listings. Please navigate to your eBay account -> click ‘My eBay’ -> scroll down and you ...

  • Customer Support created an article,

    How To Find The Bonanza Booth Id

    Please follow the below steps to identify the Bonanza booth Id and enter it to your Selro Bonanza Integration setting. When you connect your Bonanza account, Selro should automatically retrieve the...

  • Customer Support created an article,

    Enable/Disable stock synchronisation per product level

    Please follow the below steps to exclude certain products from automatic stock synchronisation. 1) Please find the product to disable the stock synchronisation from Inventory -> Manage Products ...

  • Customer Support created an article,

    How to remove listings from Tesco

    Please follow the below steps to remove your listings from Tesco marketplace for out of stock items.  Selro provides both bulk removal (called suspend products in Tesco's terms) and manual removal ...